Getting in Contact
Need to get in touch? Please click here to email us a quesiton or comment. We do our best to respond to all inquiries within 24hrs.
Board Builder Help
Learn to use our board builder by reading our tutorial.
Returns & Order Issues
Skateboard Collective allows returns within 30 days if the item is in new condition, un-used, and has all it's original packaging. If we sent the wrong item we will exchange the item free of charge. If you wish to return your item shipping is paid by the customer and a 15% restocking fee will be deducted from the refund to the purchasing credit card. Refunds will be issued when the goods are recieved back in new and unused condition. We cannot offer returns on complete skateboard orders built in our board builder. All custom complete skateboards are final sale. Please click here to start the return process.
Tracking Your Package
After your order is pleaced please allow 12-24hrs for our shipping carrier to process your shipment. Once your shipment has been processed you will recieve an email from either USPS or UPS with a tracking link and number so you can track the progress of your package.
Free Shipping over $99
Your order ships free within the contiguous United States if your goods total exceeds $99.00 USD. We ship via UPS Ground (2-5 days shipping time) for larger items and USPS (2-3 days shippint time) for smaller items.
We strive to get your package there as fast as possible. Orders placed before 3pm EST will ship the same day that you order. Orders place after 3pm will ship the following day.
We do ship internationally but we cannot be held repsonsible for any taxes, tariff's, fee's, or additonal costs imposed when you recieve your package. Each country has a different policy when it comes to importing US goods, please contact your customs office to be sure of the costs before ordering from our web store.
We respect your privacy. Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned!